123Callhome.com Customer Service Agreement
This Customer Services Agreement (this "Agreement") sets forth the
terms and conditions associated with your use of the Services. "You"
and "your" mean the customer of the Services defined below, and
"123CallHome.com," "we," "our," and
"us" mean 123CallHome.com and any affiliates involved in providing
you with the Services. By enrolling in, using or paying for the Services, you
accept and agree to the terms and conditions set forth in this Agreement.
We may modify or amend this Agreement, including the referenced Service
Guides, from time to time. Unless otherwise provided in this Agreement, all
such modifications or amendments shall be effective immediately upon posting on
the Website. You may request a copy of the revised Agreement by e-mailing us at
support@123CallHome.com. YOUR
CONTINUED USE OF YOUR ACCOUNT AND/OR THE SERVICES AFTER THE POSTING ON THE
WEBSITE WILL BE CONCLUSIVELY DEEMED TO BE ACCEPTANCE BY YOU OF ANY SUCH
MODIFICATIONS OR AMENDMENTS.
I. Definitions
"Service Guides" mean the service guides that set forth the
specific price and charges, service descriptions and other terms and conditions
that apply to each of the Services. You can review the Service Guides on our
Website at www. 123CallHome.com or request a copy of the Service Guides for the
Services you are enrolled in by sending an email to support@123CallHome.com. This
Agreement incorporates by reference the prices, charges, terms and conditions
contained in the Service Guides.
"Services" means the international telecommunications services
provided by 123CallHome.com as listed on the Website and more specifically
described in the Service Guides. The Services covered in this Agreement may not
be available in all locations.
"Website" means the 123CallHome Internet site at www.123CallHome.com.
II. Sign-Up and Use of
Services
1. Services Provided.
123CallHome.com offers you, among other things, the ability to make
international telephone calls using touch-tone telephones by dialing the access
number(s) listed in the relevant Service Guide ("access numbers") of
123CallHome.com web interface, entering a Personal Identification Number
("PIN") provided to you by 123CallHome.com and dialing the called
party. The Services do not require that you change your current telephone
service provider(s) in order to use the Services.
2. Opening an Account.
In order to become a 123CallHome.com customer, you must complete in full an
application form on the Website. As part of the application, you will provide
us with your personal identification information as well as a valid credit,
debit or charge card number issued by one of the following card companies:
MasterCard, VISA or Discover. We may use such information to verify your
identity and your creditworthiness. You give us permission to make such
verification and to obtain your credit information from consumer credit reporting
agencies at any time.
Please do not register with a hotel/hostel/public phone numbers when you
open your 123CallHome.com account. In case you have registered any
hotel/hostel/public phone number, then kindly deregister it immediately. You
will be solely liable for all charges resulting from your registration of
hotel/hostel/public phone numbers.
Once you have been accepted as a 123CallHome.com customer, we will send you
an electronic mail message that confirms that you have become a 123CallHome.com
customer and provides you with information concerning your 123CallHome.com
account (your "Account"). The e-mail will also provide you with your
account login credentials and, upon activation, a unique 8-digit PIN, which you
must use when using the Services from phone numbers that are not registered on
your account. Your Account is considered to be activated as soon as the first
successful call is placed through one of our access numbers.
Please note that we may deny your application and refuse to provide you with
the Services if your credit is not deemed satisfactory or for any other reason,
which determination shall be made at our sole discretion.
3. Usernames/Passwords/Personal Identification Numbers.
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR
ACCOUNT AND PIN, AND YOU AGREE TO PAY FOR THE SERVICES CHARGED TO YOUR ACCOUNT,
WHETHER OR NOT YOU HAVE AUTHORIZED SUCH USE. WE CANNOT BE HELD RESPONSIBLE FOR
FRAUDULENT CHARGES THAT RESULT FROM THEFT OR FRAUDULENT USE OF YOUR
CREDIT/DEBIT/CHARGE CARD OR PIN. If you believe that your Account and/or PIN is
being used in an unauthorized manner, you agree to contact us immediately so
that the appropriate modifications can be made to your Account. Please be aware
that your Account information will be sent to the e-mail address that you
entered on the application when you applied to become a 123CallHome.com
customer. You are responsible for maintaining a current, operational and secure
e-mail address and for promptly reading e-mail from us so that we can notify
you of updates to the Services and provide information concerning your Account.
We are not responsible if others can access that email account and obtain your
Account information.
4. Access Numbers.
To access the Services, you must dial either the toll free number (e.g.,
1-800-xxx-xxxx) or, where available, the access number. After dialing the
access number, you must enter your registered phone number and PIN (unless you
are dialing from your registered phone number) and then the destination
telephone number. Due to security reasons, you may still be required to enter
your PIN even when dialing from your registered phone number.
Before you use the access number, you should check with your local telephone
service provider to ensure that no toll charges are associated with calls to
that access number. We will not reimburse you for any charges assessed by your
local phone company as a result of your dialing one of our access numbers.
Similarly, if you use a cellular phone to dial one of our access numbers, we
are not responsible for any additional charges your cellular service provider
may levy on your account for using the Services on your cellular phone.
Never dial international 011... numbers directly from your
registered phone - always dial the access number first in order for
the call to go through the Services and not through your home or mobile service
provider.
Whenever you are using the access numbers, DO NOT PRESS
"SEND" KEY on your phone after you entered an international
011 + number - your call is already connected. If you press the
"SEND" key after your call is already connected your call might (if
you have conference call feature enabled on your phone) go through your LAN
line or mobile carrier directly and not through the Services.
5. Customer Service.
If you have questions, concerns or complaints about the Services, you may
contact our Customer Service Department 24 hours a day, 7 days a week by e-mail
at support@123CallHome.com.
III. Charges and
Payment
1. International Calling Rates and Charges.
Our rates and charges are listed on the Website and in the applicable
Service Guides and are incorporated by reference herein. The rates and charges
for any particular call may depend on a number of factors, including whether
you are calling from a payphone or your personal home or mobile phone. For
example, if we are charged for your use of a payphone or other facility to
originate a call, we will charge you a 73-cent surcharge regardless of whether
your call is actually completed. You are responsible for checking all
applicable rates and charges, including payphone or other facility surcharges,
before making any call using the Services.
2. Rating of International Calls.
Charges for telephone calls are measured in whole minutes. All calls which
are fractions of a minute are rounded up to the next whole minute (e.g., a call
which lasts 1 minute, 25 seconds will be charged as a 2 minute call). Timing on
calls begins when the call is answered by the called party. Timing terminates
on calls when the calling party hangs up or 123CallHome.com's network receives
an "on -hook" signal from the terminating carrier. We may change the
billing period or billing increment from time to time by posting any such
change on the Website at least five (5) days before they become effective,
except that any change that is required by law or a governmental authority
shall be effective immediately.
3. Taxes and Other Charges.
You must pay all taxes, fees, surcharges and other charges that we bill you
for the Services, unless you can show documentation satisfactory to us that you
are exempt. Taxes, fees, surcharges and other charges will be in the amounts
that federal, state and local authorities require us to bill you. We will not
provide advance notice of changes to taxes, fees, surcharges and other charges,
except as required by applicable law.
4. Rate Changes.
We may change the rates and charges for the Services and offer special
promotions from time to time. We may increase or decrease rates or charges at
any time without providing advance notice.
5. Payment.
You agree to pay us for the Services at the rates and charges listed in our
Service Guides. It is your responsibility to notify us of any changes to your
credit, debit or charge card information, including the expiration date. Please
note that we reserve the right to retain any credit, debit or charge card
information you provide to us and to charge outstanding amounts to any such
card so long as your Account remains active and for a reasonable period
thereafter. If the charge to your credit, debit or charge card is not accepted
(e.g. the card is no longer valid or you have instructed the
credit/debit/charge card company to block, reject or refuse to pay such charge)
for any reason other than your disputing in good faith the validity of Service
charges, we may charge you an additional fee as well as a late fee of 1.5% per
month, which we will apply to that period's unpaid balance and any outstanding
amounts that remain unpaid at the time of the next bill. If the state law where
you receive the Services requires a different fee or rate, we will charge that
fee or apply that rate.
6. Billing Information and Monthly Statements.
All 123CallHome.com customers will have confidential access to their billing
or usage information - for the current month and the prior three months - on
the Website under "My Account" 24 hours a day/ 7 days a week. For
example, if you review your billing information in April, you will be able to
see your charges to date for April as well as the preceding March, February,
and January. We may assess you a processing fee if you request a copy of a
statement that is no longer available online.
7. Billing Disputes.
You are responsible for reviewing your monthly statements or billing
information, as the case may be. You must notify us by e-mail
(support@123CallHome.com) of any disputed charges within thirty (30) days of
the charge being posted to your Account. To the extent we determine that a
billing adjustment is warranted, we will credit your Account as provided in the
applicable Service Guide. If you fail to notify us of a billing dispute as
noted above, you will waive all rights to bring any claim regarding the
particular charge.
IV. Suspension and
Cancellation of Services
1. Cancellation.
You may discontinue using the Services at any time by notifying us by e-mail
(support@123CallHome.com). We will then shut down access to your Account. In
all cases, you will remain responsible for payment of all charges for Services
rendered up through the date you discontinue the Services.
2. Expiration Policy.
We may, in our sole discretion, elect to terminate your Account and your PIN
after six (6) months of inactivity (measured from the date of last use). If you
desire to keep your Account active, you may request an extension of the
expiration period by notifying us by e-mail (support@123CallHome.com). Upon
receipt of your request, we may, at our sole discretion, provide you with an
extension of the expiration date of your Account and your PIN. All extensions
will be confirmed by us via e-mail. Please note that we are not obligated to
provide you with such an extension nor are we obligated to refund any remaining
balance left in your prepaid Services Account as of the date it expires.
3. Fraudulent Use; Termination by 123CallHome.com
You will not use the Services for any unlawful, abusive, or fraudulent
purpose, including, for example, using the Services in a way that (1)
interferes with our ability to provide Services to you or other customers; or
(2) avoids your obligation to pay for the Services. If we have reason to
believe that you or someone else using your PIN or Account is abusing the
Services or any of the promotion campaigns or using them fraudulently or
unlawfully, we shall immediately suspend, restrict, or cancel your Account and
your ability to use the Services without notice. In all other instances, we
reserve the right, at our sole discretion and for any reason, to (a) suspend, restrict
or terminate your Account and your access to the Services and/or (b) refuse to
allow you to recharge your prepaid Services Account.
4. Other.
We may from time to time discontinue certain Services, subject to applicable
law and regulation.
5. Outstanding Charges.
If your Account is suspended, restricted, or cancelled, you are still
responsible for any charges that accrue through the date that we fully
processes the suspension, restriction or cancellation. Subject to Section V and
applicable state law, you must reimburse us for any reasonable costs we incur,
including attorneys' fees, to collect charges owed to us. If we elect to
reactivate your Account and your ability to use the Services, we may require
that you prepay or pay a deposit and/or service restoration fee.
V. Indemnification,
Limitation of Liability and Warranties
1. Indemnity.
YOU AGREE THAT WE WILL NOT BE RESPONSIBLE FOR ANY CLAIM BY THIRD PARTIES
AGAINST EITHER OF US ARISING FROM YOUR USE OF THE SERVICES OR THE WEBSITE. IN
ADDITION, YOU AGREE TO REIMBURSE US FOR ALL COSTS AND EXPENSES, INCLUDING
ATTORNEYS' FEES, RELATED TO THE DEFENSE OF ANY SUCH CLAIMS, UNLESS SUCH CLAIMS
ARE BASED ON OUR INTENTIONAL MISCONDUCT.
2. Limitation of Liability.
EXCEPT FOR DAMAGES CAUSED BY OUR INTENTIONAL MISCONDUCT, WE WILL NOT BE
LIABLE FOR DAMAGES THAT EXCEED THE AMOUNT OF OUR CHARGES TO YOU FOR THE
SERVICES DURING THE PRIOR ONE MONTH PERIOD. UNDER NO CIRCUMSTANCES WILL WE BE
LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY
OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT OR REVENUES,
OR INCREASED COSTS OF OPERATION, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR WE
HAVE BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NO
MATTER HOW THAT CLAIM IS STYLED OR ON WHAT LEGAL GROUNDS IT IS BASED (SUCH AS
CONTRACT, TORT, STATUTE OR OTHERWISE). IN ADDITION, UNDER NO CIRCUMSTANCES WILL
WE BE LIABLE FOR DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO YOUR INABILITY
TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, THE SERVICES THROUGH TOLL OR LOCAL
ACCESS NUMBERS. AS INDICATED EARLIER, WE ARE NOT LIABLE FOR ANY TOLL CHARGES
YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER. THIS SECTION IV WILL REMAIN IN
EFFECT AFTER THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.
3. No Warranties.
WE DO NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND
DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY,
TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO ANY
SERVICE, PRODUCTS OR MATERIAL PROVIDED FOR PURSUANT TO THIS AGREEMENT. WE ALSO
MAKE NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. WE DO
NOT AUTHORIZE ANYONE, INCLUDING OUR EMPLOYEES, AGENTS OR REPRESENTATIVES, TO
MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH
WARRANTY.
VI. Dispute Resolution.
IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION
PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION
BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY OR THROUGH
A CLASS ACTION. YOU CONTINUE TO HAVE CERTAIN RIGHTS TO OBTAIN RELIEF FROM A
FEDERAL OR STATE REGULATORY AGENCY.
1. Binding Arbitration.
The arbitration process established by this Section V is governed by the
Federal Arbitration Act ("FAA"), 9 U.S.C. 1-16. You agree that all
disputes, claims and/or controversies arising out of or related to this
Agreement (whether based in contract, tort, statute, fraud, misrepresentation
or any other legal or equitable theory) must be resolved by final and binding
arbitration in accordance with the provisions of this Section V, and you waive
all rights to take a dispute or claim to a small claims court or any other
judicial forum. This includes any dispute based on any product, Service or
advertising having a connection with this Agreement.
2. Arbitration Procedures.
The arbitration of any dispute shall be conducted in accordance with the
American Arbitration Association's ("AAA") Supplementary Procedures
for Consumer-Related Disputes, as modified by this Agreement, which are in
effect on the date the dispute is submitted to the AAA. The arbitration will be
conducted by a single arbitrator, who shall be an individual engaged in the
practice of law. The arbitrator shall be selected by the AAA in accordance with
its procedures. You have the right to be represented by counsel in arbitration.
In conducting the arbitration and making any award, the arbitrator shall be
bound by and strictly enforce the terms of this Agreement and may not limit,
expand, or otherwise modify its terms.
NO DISPUTE MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN AN ARBITRATION WITH A
DISPUTE OF ANY OTHER PERSON, OR RESOLVED ON A CLASS-WIDE BASIS. THE ARBITRATOR
MAY NOT AWARD DAMAGES THAT ARE BARRED BY THIS AGREEMENT AND MAY NOT AWARD
PUNITIVE DAMAGES OR ATTORNEYS' FEES UNLESS SUCH DAMAGES OR FEES ARE EXPRESSLY
AUTHORIZED BY A STATUTE OR PROVIDED FOR IN THIS AGREEMENT. YOU AND 123CALLHOME
BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THIS
AGREEMENT.
3. Arbitration Information and Filing Procedures.
Before you take a dispute to arbitration, you must first contact us by
e-mail at support@123CallHome.com and provide us an opportunity to resolve the
dispute. Similarly, before we take a dispute to arbitration, we must first
attempt to resolve it by contacting you. If the dispute cannot be
satisfactorily resolved within sixty (60) days from the date you or
123CallHome.com is notified by the other of a dispute, then either party may then
contact the AAA in writing at AAA Service Center, 134555 Noel Road, Suite 1750,
Dallas, Texas 75240-6620 and request arbitration of the dispute. Information
about the arbitration process and the AAA's Arbitration Rules and its fees are
available from the AAA on the Internet at www.adr.org. The arbitration will be
based only on the written submissions of the parties and the documents
submitted to the AAA relating to the dispute, unless either party requests that
the arbitration be conducted using the AAA's telephonic, on-line, or in-person
procedures. Additional charges may apply for these procedures. Any in-person
arbitration will be conducted at a location that the AAA selects in the state
of your primary residence. Arbitrations under this Agreement shall be
confidential as permitted by federal law. By notifying us within twenty days
after commencing an arbitration proceeding, you may elect to relieve both
parties to the arbitration of confidentiality obligations.
4. Fees and Expenses of Arbitration.
You must pay the applicable AAA filing fee when you submit your written
request for arbitration to the AAA. The AAA's filing fee and administrative
expenses for document arbitration will be allocated according to the AAA's
Rules, except as stated herein. If you elect an arbitration process other than
a document ("desk") or telephone arbitration, you must pay your
allocated share of any higher administrative fees and costs for the process you
select. You may ask the AAA about the availability of a pro bono arbitrator
and/or a waiver or deferment of fees and expenses from the AAA; more
information about the AAA's rules and policies is available at the AAA's
website, which is www.adr.org. Unless applicable substantive law provides
otherwise, each party will pay its own expenses to participate in the
arbitration, including attorneys' fees and expenses for witnesses, document
production and presentation of evidence. If you prevail before the arbitrator,
however, you may seek to recover the AAA's fees and the expenses of the
arbitrator from us. If we prevail before the arbitrator, and if we show that
you acted in bad faith in bringing your claim, then we may seek to recover the
AAA's fees and expenses of the arbitrator from you.
5. Survival of this Section.
If any portion of this Section V is determined to be invalid or
unenforceable, then the remainder shall remain in full force and effect.
VII. Miscellaneous.
1. Agents and Resellers.
No agent or reseller is permitted to sell the Services, electronically or
through phone cards, unless it has been specifically authorized by
123CallHome.com. If you are contacted by an agent, you should contact us to
confirm whether the agent has the proper authorization.
2. Access to Third-Party Vendors.
We may, from time to time, offer our customers the ability to purchase
various products and services from third-party vendors by accessing those
third-party vendors directly through the Website via click-throughs or
hyperlinks. We are not responsible for the contents of any linked site, the
products/services offered through those sites, any link to other sites
contained in a linked site, or any changes or updates to such sites. We provide
these links to you only as a convenience, and the inclusion of any link does
not imply an endorsement, guarantee or warranty (either expressed or implied)
by us of the site or the products/services offered through that site. UNDER NO
CIRCUMSTANCES SHALL WE BE LIABLE FOR DAMAGES ARISING OUT OF OR IN ANY WAY
RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY
THIRD-PARTY VENDORS ACCESSED THROUGH THE WEBSITE OR BY ANY OTHER MEANS.
3. Acts Beyond Our Control.
Except for your obligation to pay for the Services, neither of us is liable
to the other for any delay, failure in performance, loss or damage due to
causes beyond our reasonable control, including but not limited to acts of God,
fire, strikes, explosions, power failure, earthquake, flood, water, labor
disputes, terrorism, acts or omissions of carriers or suppliers, systems failure
and acts of regulatory or governmental agencies.
4. Consent to E-Mail Communications.
By entering into this Agreement, you consent to the receipt of e-mails from
123CallHome.com. In addition to sending you e-mail notifications as provided
for above, we may also send you e-mails about other products and services we
believe may be of interest to you. You may opt-out of future e-mails about
products or services by contacting us either by e-mail at
unsubscribe@123CallHome.com. We reserve the right, however, to continue to
e-mail you important information relating to your Account, this Agreement or
the Services in which you are enrolled.
5. Trademarks.
All corporate names, service marks, logos, trade names, trademarks, websites
and domain names of 123CallHome.com, including but not limited to,
"123CallHome" and "123CallHome.com " (collectively
"Marks") are and shall remain the exclusive property of
123CallHome.com and nothing in this Agreement shall grant you the license to use
such Marks without our prior written permission.
6. Assignment.
We may assign all or part of our rights and duties under this Agreement to
any party at any time without notice to you. If we do that, we will have no
further obligation to you in connection with such assigned duty. You may not
assign your rights and duties under this Agreement without our prior written
permission.
7. Severability.
If any provision of this Agreement is held to be invalid, illegal or
unenforceable, the remaining provisions of this Agreement will continue in full
force and effect.
8. Integration - Entire Agreement.
This Agreement, together with any written amendments or written
modifications, will constitute the entire agreement between you and
123CallHome.com with respect to the Services provided hereunder and will
supersede and replace all prior or contemporaneous understandings or
agreements, written, electronic or oral, between you and 123CallHome.com. No
written or oral statement, advertisement or service description not expressly
contained in the Agreement will be allowed to contradict, explain, modify or
supplement it. You acknowledge and agree that you are not relying on any
representation or statement by 123CallHome.com that is not included in this
Agreement.
9. Governing Law.
This Agreement is governed by the Federal Communications Act to the full
extent applicable, and otherwise by the law of the State of New York, without
regard to its choice of law rules. The arbitration provisions in Section V are
also governed by the Federal Arbitration Act. This governing law provision
applies no matter where you reside, or where you use or pay for the Services.
10. Waiver.
Either party's failure to insist upon or enforce strict performance of any
provision of this Agreement shall not be construed as a waiver of any provision
or right.
11. Compliance with Laws.
You agree to use the Services in a lawful manner that is consistent with the
terms and conditions of this Agreement and all applicable federal, state and
local laws and/or regulations. Notwithstanding any other provision contained in
this Agreement, we reserve the right to immediately, and without notice,
terminate, or otherwise discontinue, your Account and PIN in the event we
determine that you have violated any such term, condition, law and/or regulation
123CallHome.com Service
Guide:
This Service Guide is subject to and a part of the 123CallHome.com Customer
Services Agreement (the "Agreement"), and may be changed and/or
discontinued at any time by 123CallHome.com. In order to use the Services described
below, you must be enrolled as a 123CallHome.com customer. Please see the
Agreement on our website at www. 123CallHome.com (the "Website") for
enrollment information and further details concerning the Service.
1. Description and Availability of Service.
The Services allows you to purchase in advance virtual calling card
capabilities to enable you to place calls to over 200 countries from certain
states of the United States and the District of Columbia as well as other
countries in which our service is provided 24 hours a day, seven days a week
(the "Service"). For an up-to-date listing of the jurisdictions and
countries in which you can use the Services, please check the Website.
2. Rates and Charges.
For the applicable rates and charges for the Services please click here (http://www.123callhome.com/page-rates-rates.php)
Connection fee: None
Billing Increment: One minute. Fractions of a minute are rounded up to the
next whole minute.
Payphone surcharge: 73 cents/call
Taxes and other charges as described in Section II of the Agreement may
apply.
3. Access Number.
To access the Services, you must dial an access number first. To see
complete list of our access numbers please click here (http://www.123callhome.com/index.php?page=517933.txt)
If you are dialing the access number from a phone number that is not
registered on your Account or a phone number that is registered on your Account
but the caller ID of that phone is not recognizable you must enter your
personal identification number ("PIN") that has been assigned to you
upon your Account activation.
4. Usage Conditions. The following conditions are specific to the
Service:
In order to use the Services, your 123Callhome.com Account (your
"Account") must have a sufficient balance to cover the cost of the
Service.
As you use the Services, your Account will be debited accordingly.
Calls in progress will be terminated if your Account balance is insufficient
to cover the cost of continuing the call.
5. Usage Information.
You will have confidential access to your usage information " for the
current month only " on the Website under "My Account" 24 hours
a day, seven days a week. We will not send any invoice or statement to you
concerning your usage.
6. Prepayments.
The following conditions will govern prepayments you make to your Account
balance:
You may add to your Account balance at any time by accessing "My Account"
at our Website www.123Callhome.com.
Any prepayment will be charged to the credit, debit or charge card that you
listed in your application for enrollment as a 123Callhome.com customer. We
will provide you with an e-mail confirmation each time you make a prepayment
that is credited to your Account balance.
Prepayments must be made in certain dollar denominations, with a minimum of
$20.00.
The prepayments credited to your Account do not expire so long as your
Account remains active. If your Account does expire, however, we will not be
obligated to refund any balance remaining in your Account to you. See our
Expiration Policy in Section III of the Agreement for further details.
Please note that unless we discontinue the Services while your Account is
still active, we are under no obligation to make any refund of any prepayments
you make toward the Services under any circumstances. Thus, you should only
make prepayments to your Account if you believe that you will use the balance.
7. Billing Disputes.
You must notify us by e-mail at support@123Callhome.com
of any disputed charges within thirty (30) days of the charge being posted to
your Account. To the extent we determine that an adjustment is warranted, we
will credit your Account accordingly.
123Callhome.com will not be liable for the liabilities whatsoever resulting
due to registration of hotel/hostel/public phone numbers or otherwise any
claims by you or third parties.
8. Cancellation.
We will provide the Services to you until one or more of the following
events occur:
You choose to close your Account by notifying us by e-mail at support@123Callhome.com. We will then
shut down the access to your account. You will not be entitled to any refund of
the unused balance in your Account as of the date you terminate your Account.
Your Account balance is depleted and you do not replenish your Account
balance.
We suspend or terminate your Account or your ability to replenish your
Account balance as provided in Section III of the Agreement.
We discontinue the Services, in which case we will refund the unused balance
in your Account to you.
9. Customer Service:
If you have any questions, concerns or complaints about our Service, you may
contact our following Customer Service Center.
Mailing Address:
Customer Service
123 Call home
34-23 Steinway St. #214
Astoria, NY 11101
Voice:
USA: 1-212-784-6216
E-mail:
info@123callhome.com
support@123callhome.com
